Have a question about shopping with Collars and More? Check out our FAQ to find the answer! If you have a question not found here, please contact us.
I have a large dog. What collar would you recommend?
CollarsandMore.com offers a large selection of collars for the large dog. Care is taken with all of our products to offer only items that are designed for use by the dog for which they are sized. You will notice that, as the collars get larger, the leather becomes sturdier. This is especially noticeable with our GI Collars where two of layers of bridle leather have been stitched together to make "one sturdy dog collar"!
What about my small dog?
Even though our collars will hold a large dog, we have taken great care to make sure that our collars are appropriate for small dogs as well. The thickness and suppleness of the leather is carefully taken into account for use with small dogs. Our proportions are appropriate for the smaller breeds. It is important for you as a responsible pet owner to realize that even a small dog can put a great amount of stress on a collar or leash, especially when it pulls or lunges suddenly. It is for this reason that we take the same care to make sure only the best quality leather and hardware is used in our products.
Does COLLARS AND MORE have a printed catalog?
Currently we do not have a printed catalog featuring our products for dogs. Our complete line of leather dog collars, dog leashes, dog toys, and catnip cat toys may be viewed on our web-site, your on-line shopping guide with the most recent product information and tips for dog collar sizing.
Does COLLARS AND MORE accept credit cards?
Yes, we accept MasterCard and Visa. Details will be found at our shopping cart when completing your purchase.
Does COLLARS AND MORE offer custom made or private labeled dog collars and leashes, muzzles, or harnesses?
Email your inquiry to email@example.com.
What is COLLARS AND MORE’s guarantee?
We guarantee our complete line of leather and nylon collars and leashes, and leather harnesses, dog toys, and catnip cat toys to be free of defects in materials and workmanship. We want you, our customer, to be satisfied with our purchase. If you become unhappy with your purchase, we welcome you to contact us immediately. We make every effort to make sure that you are satisfied with your purchase once again. Please understand that any product that is misused cannot be guaranteed and could result in harm to your pet. As a responsible pet owner, care must be taken in selecting the correct size and style product. Frequently inspect and replace any collar, leash, muzzle or harness that shows signs of wear.
Does CANINE COVERS offer a similar guarantee? How do I report a discrepancy?
Canine Covers' products are available directly from the manufacturer. Visit www.CanineCovers.com for the latest products and product information.
How should I care for my COLLARS AND MORE leather products?
Great question! Leather is a natural product that will last a long time with proper care. Occasional cleaning with leather care products is a good idea and the use of leather conditioners is recommended. Both of these products are sold in most shoe stores. Follow the instructions on the labels of these products. LeatherBrite, available on this site or at www.LeatherBrite.com, is a wonderful product that is particularly well-suited for our Tuscan, Savannah, and any of our brightly colored, finished bridle leathers.
What about cleaning my Sparky's Choice Collar, Hunting Dog Collar, and Sparky's Choice Leash?
Your Sparky's Choice Collar, Hunting Dog Collar, and Sparky's Choice Leash are designed to be easy to care for. All you need is a damp cloth and a small amount of cleaner to wipe away the dirt. It's that simple!
Are your Swarovski crystal collars meant for everyday wear? I know some fancy collars are not, so I want to be sure that the collars and crystal settings are sturdy enough to withstand everyday use.
Our collars are designed for everyday wear. We have many customers who get a number of years use out of our collars. The Swarovski crystals in our collars are very well set, however, occasionally a persistent scratcher may loosen a stone. If this happens, please e-mail a close up image of the problem to firstname.lastname@example.org so that we can determine how best to handle the situation.
Are there any other steps I need to take in the care of my collar?
The only other precaution is a precaution given by the makers of topical flee products and that is to remove the collar for 24 hours after applying the flee medication to the dog’s back or neck as it contains a type of solvent that will affect the collar. This is recommended for any collar—fabric, nylon, or leather—that is heavily died or contains a large amount of pigment.
After placing an order, how soon can I expect my delivery?
We ship most orders within 48 hours.
My order arrived damaged. What should I do?
Care is taken in the selection, checking and packaging of all of our collars, leashes, muzzles, harness, and other products to avoid error. If discrepancies are found, claims should be reported immediately. Damages and shortages must be reported to your package carrier within 72 hours. Because we ship most of our shipments via UPS, call 1-800-PICK-UPS (1-800-742-5877) immediately. Save the shipping materials and damaged merchandise for their inspection.
I am in Canada. Can you ship to me?
We ship Canadian orders via the US Postal Service. Shipping charges are determined at checkout based on your preferred ship method.
The picture on your website is slightly different than the item I received. Can you tell me why?
We make every effort to represent our products with the highest integrity and to assure that the photos, drawings, pricing and descriptions are correctly detailed. Sometimes type errors and specification differences occur that are out of our control. We apologize for any inconvenience. If you wish to verify product specifications, please email your inquiry to email@example.com.