Return Policy

Sometimes your order doesn’t meet your need, and it’s necessary to return your CollarsandMore.com purchase for an exchange or refund.

If you would like to return your purchase, simply carefully pack and return your new, unused item to:

CollarsandMore.com
42 Washington Street
Auburn, NY 13021

We will promptly refund your credit card or ship out your replacement order.

***** PLEASE NOTE THAT ALL RETURNS MUST BE IN NEW, RESALABLE CONDITION – A CONDITION THAT YOU WOULD BE HAPPY TO BUY. *****

If we determine that an item is not in new condition, the item(s) will be returned to you. Note that shipping charges are not refundable.

Please carefully check for the follow to assure that the item(s) will pass our return inspection:

  • Are the tags still attached?
  • Is the item free of dirt, hair, odor?
  • Has the item been unnecessarily wrinkled, crinkled, manipulated, etc.?

If you have any question as to whether or not your return will be acceptable, please feel free to contact us.

To help us expedite your return, download and complete the following form and include it in the box with your return.