Return Policy

Sometimes your order doesn’t meet your need and it’s necessary to return your CollarsandMore.com purchase. If you would like to return your purchase, simply carefully pack and return your new, unused item to:

CollarsandMore.com 42 Washington Street Auburn, NY 13021

Upon receipt, we will promptly refund your credit card. ***** PLEASE NOTE THAT ALL RETURNS MUST BE IN NEW, RESALABLE CONDITION – A CONDITION THAT YOU WOULD BE HAPPY TO BUY. ***** If we determine that an item is not in new condition, the item(s) will be returned to you. Note that shipping charges are not refundable. Please carefully check for the follow to assure that the item(s) will pass our return inspection:
  • Are the tags still attached?
  • Is the item free of dirt, hair, odor?
  • Has the item been unnecessarily wrinkled, crinkled, manipulated, etc.?
  • If you have any question as to whether or not your return will be acceptable, please feel free to contact us.

    EXCHANGES: To streamline the process of managing exchanges, if you need a different size, style, or color, please return the original order and reorder the correct item. If the return was a gift, if possible, please include the gift giver’s name and any other relevant information so that we can reference the original order. Thank you for your help.

    To help us expedite your return, download and complete the following form and include it in the box with your return.